Frequently Asked Questtions
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What is Unacita?
An integrated system that allows the automation of appointments and medical reservations made by the auditors in proportion to the times of doctors in a smooth and easy way,It also allows those in charge of appointments in medical centers , clinics and hospitals to approve them automatically or manually, and modify them as they see fit.
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How to use the Unacita application?
You can find out the steps for using the Unacita system through the following links: Medical Center , Doctor , Patient , Employee For more inquiries, you can contact us again And do not forget to inform your customers of this wonderful service in order to receive appointment reservations through it
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What languages does the application support?
The application supports Arabic and English
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How do I use the Unacita doctor app?
You can find out the steps for using the Unacita doctor application through the following link: Steps to use the Doctor App For more inquiries, you can contact us again And do not forget to inform your customers of this wonderful service in order to receive appointment reservations through it
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Can I login from the site only without downloading the application ( Unacita Doctor)
You cannot create an account, log in, and add your personal data without downloading the Unacita Doctor app To take advantage of the service and features found only in Unacita, you can download it from the following link: Unacita Doctor App For more inquiries, you can contact us again.
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How to use the application (patient)?
You can learn the steps for using the patient application through the following link: Steps to use the Patient App For more inquiries, you can contact us again And do not forget to inform your customers of this wonderful service in order to receive appointment reservations through it
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What is Unacita employee?
It is an application for managing and reviewing requests from patients, where you can accept or reject appointment requests and know the date that occurred when the request was accepted, in addition to reviewing these requests
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What benefit will Unacita provide to the doctor?
Unacita cares carefully about medical services, works to organize and manage all your patient appointments at any time, the number of your clients will increase It saves your clinic expenses, including electricity costs, adding working hours and (alternate working hours) and times available for reservations during the day, adding your holidays and vacations, adding all your medical information that everyone can see
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What will Unacita provide to the patient (client)?
Unacita works to save time for everyone, you can book at any time available to the doctor, save time and not wait in the clinic for a long time, you can at the appointment of the review talk to the doctor (video call) instead of coming to the clinic
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What benefit will Unacita provide to the medical center
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Through the control panel of the hospital/medical center, it is possible to manage working hours, as well as all services, offers and appointments related to doctors. It also allows the ability to review all appointments, requests and patients that were requested or registered through the patients application or the employees application.
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How is the login process?
(Medical Center)
You can follow the steps for creating an account and logging in through the following link Register a new Center
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If I forgot my password, how can I retrieve it?
Click on forget password after entering the email, and we will send a link to reset a new password
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How do I book an appointment with a specific doctor?
You can book an appointment with your specialist doctor through the qr code or through the clinic's whatsapp link
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How do I book an appointment at the nearest medical center?
You can search for the nearest medical complex and book your appointments through the search filter in the main interface of the application
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How do I book an appointment in a medical center that does not exist?
If the required doctor / medical center is not exist Tell them about the great service so you can get organized reservations in a simple way by sharing the following link: Unacita Doctor App Once its settings are set, you will be able to book your appointments with it
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Can I book in a specific medical center?
Yes, you can, by clicking on the filter (always use a medical center) you can scan the qr code, enter the code of the medical center, or choose a complex from the available medical centers
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Can I book an appointment at home?
Yes, you can through the option to request an appointment at the patient's home in the interface of requesting a personal appointment
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Can I book an appointment remotely?
Yes, you can through the option to request a video session appointment in the interface of requesting a personal appointment
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Can I review my appointments with the doctors?
Yes, you can know the times/days of your appointments through the appointment interface
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How will I be reminded if I forget the appointment?
You will receive an appointment reminder
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Will my appointment be canceled if I log out of the app?
The appointment will not be canceled if you are logged out, but you no longer receive an appointment reminder
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I no longer receive notifications, what should I do?(ios)
If you do not receive notifications due to an update in the application systems To solve the problem, you have to log out and log back in again Or delete the application and re-download it from the following link: Download the Unacita App For more inquiries, you can contact us again
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Can I add offers?
You can add doctor’s offers on one or more medical services, specifying the discount percentage, the beginning and end of the offer, in addition to the number of people who can book the offer
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How to add an appointment to an offer?
Through the employee application in the side menue, we press the button to add offer appointment, the center’s offers will appear here,choose the offer then fill patient’s data.
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How does the system deal with the automatic acceptance of requests?
Applications are automatically accepted when they are added by the patient, and the requested date is within the period of automatic acceptance of requests by the specialist doctor.
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How are requests accepted and canceled automatically by the system ?
Applications/appointments are automatically accepted if the center adds an automatic acceptance time for the doctor from the Doctor Services page, based on the appointment times required within the automated acceptance period. - Applications that have not been accepted or rejected by the center's employees and whose required time has passed, will be canceled.
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How do I manage appointments and orders
Through the application, you can review all appointments and requests in the clinic and know their status, in addition to the ability to filter them to view a specific segment of them. You can also accept patient requests and create appointments through the application
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In case of a scheduling conflict, what should I do?
Unacita can detect inconsistencies in doctors’ appointments and give the employee a conflict alert, which leads to a decrease in the percentage of errors in appointments and the occurrence of problems in their implementation
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How do I know if the appointment has been changed by the client?
If the service appointment date is modified, you will receive a notification of the new appointment
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Can I manage the patient role/turn on the same day?
Yes, where you can add a new role/turn and we will transfer it to a date directly, and there are a set of indicators that help you know the regularity of these roles/turns and their status as well
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How to use the control panel for (Center / Hospital)?
You can find out the steps for using the medical center / hospital control panel through the following link: Steps to use the Hospital / Medical Center control panel For more inquiries, you can contact us again And do not forget to inform your customers of this wonderful service in order to receive appointment reservations through it
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How do I manage the data of doctors and their medical services?
You can add doctors to the center and medical services for them that they provide according to the specialization of each doctor and add working hours for them
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How to add a role/turn at the doctor?
Through the employee application, from the roles/turns interface, we click on the Add Role/turn button and start entering the patient’s data Employee Application Link: Unacita Employee Application for Android Devices , Unacita Employee Application for iOS Devices For more inquiries/question, you can contact us again
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Can I add more than one employee in the control panel?
Yes, you can add more than one employee to the center so that they can use their application and add doctors to them to organize their roles or add appointments for them or both, and you can also modify this data and modify their working hours
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How do I manage employee accounts?
You can add employees to the center so that they can use their application and add doctors to them to organize their roles/turns or add appointments for them or both, and you can modify this data and modify their working hours
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How to add a new permission for an employee at a specific doctor?
From the employee interface, we click on the doctors of the employee whose permissions are to be added, the doctor is chosen from the drop-down list, and then a popup appears to choose the authority.
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How to modify or delete the powers of the employee at a particular doctor?
Through the staff interface, when the employee is required to add permissions to her, we click on the employee’s permissions. An interface appears in which the group of doctors that has powers over them can be modified through this interface
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Can the employee modify his data from his own application?
The employee can only modify his data through the medical centers control panel
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How does the turn switching process work and what are the turns that will be switched in the employee application?
In the beginning, the interface of turns must be filtered to be with a specific doctor, the turn to be replaced is withdrawn with the other turn, here the turns that will be switched are the set of turns confined between the two turns in addition to the two turns
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Is there a feature to write various reports?
You can get reports related to the center from appointments, doctors and requests for appointments, as it displays various statistics about them and gives you a comprehensive overview of appointments and requests in the center.